Frequently Asked Questions
Everything you need to know about shopping with The New Originals.
What is the shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually take 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or size exchange.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. As our fits vary between 'Oversized' and 'Tailored,' we recommend checking the specific garment dimensions before purchasing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized buy-now-pay-later options like Klarna.
Are your collections limited edition?
Yes, many of our pieces are released in limited quantities as part of seasonal collections to ensure exclusivity and reduce textile waste. Once an item is sold out, it may not be restocked.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.